IRCTC Unveils AI Chatbot 'AskDisha 2.0' for Streamlined Train Ticket Booking, Refunds, and Information

To streamline the process of booking train tickets and accessing related services on the Indian Railways Catering and Tourism Corporation (IRCTC) platform, Indian Railways has launched AskDisha 2.0, an AI chatbot. This innovative tool offers users a comprehensive suite of features, including ticket booking, refund processing, and access to essential information.

AskDisha 2.0, the AI-powered chatbot, simplifies train ticket booking and provides various IRCTC services.

What is AskDisha 2.0?

AskDisha 2.0, also known as Digital Interaction To Seek Help Anytime, is an advanced chatbot powered by CoRover.AI, leveraging artificial intelligence and machine learning. It supports Hindi, English, and Hinglish, and is readily available on both the IRCTC mobile app and website.

This chatbot simplifies access to various services offered by the train ticket booking platform. Users can effortlessly book tickets, check PNR status, cancel tickets, and more, all through simple commands within AskDisha 2.0.

Notably, AskDisha 2.0 also supports voice commands, enabling users to interact with the service and access its features using their voice.

Key Services Supported by AskDisha 2.0

AskDisha 2.0 offers a wide range of services, including:

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS
• Print & Share E-Ticket

Accessing AskDisha 2.0

AskDisha 2.0 is conveniently accessible through both the IRCTC website and mobile app.

On the IRCTC Website:

1. Visit the official IRCTC website.
2. Locate the AskDisha 2.0 logo in the bottom right corner of the homepage.
3. Enter the required details or type your query in the text box.
4. Alternatively, click the microphone icon to use voice commands.

On the IRCTC Mobile App:

1. Download the IRCTC Rail Connect app on your smartphone.
2. Find the AskDisha 2.0 icon and start typing or speaking your query.